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Frequently Asked Questions
About our Products
Is GOOD GOOD Jam Healthy?
GOOD GOOD news! All of our jams are no added sugar and have 88% fewer calories than your standard supermarket spreads. They’re made with only natural ingredients and are Non-GMO Verified, low sugar, keto-friendly, gluten-free, low glycemic, and plant based. Plus, we use 33% more whole fruit than your average jam, so any sugar you taste comes straight from the fruit itself.
What are the benefits of good good jam?
At GOOD GOOD, we’re all about big flavor without the sugar crash.
Our jams taste just like the ones you grew up with, only made better with no added sugar, real fruit, and ingredients you can feel good about.
They are:
• Keto friendly
• Low-glycemic
• Plant-based (vegan and vegetarian)
• Gluten free
Made with:
• No added sugar
• No fake fruit
• No artificial flavors
Is GOOD GOOD Gluten Free?
All of our products are gluten free.
Does GOOD GOOD Jam have seeds?
All our jams are made with whole fruit for a fresh, real fruit taste. Some varieties like Raspberry, Strawberry, and Fig naturally include seeds. Want to know which jams have seeds? You can find seed information on each product page.
Are GOOD GOOD products vegetarian or vegan friendly?
Our jams, jellies, and peanut butter spreads are vegan friendly.
Please note our Choco Spreads are suitable for only vegetarians not vegans.
Do any of your products have added sugar?
None of our products contain added sugar.
Are GOOD GOOD products NON-GMO verified?
Our jams are Non-GMO Verified.
We are currently submitting to have all of our products Non-GMO Verified.
Do GOOD GOOD products use Palm Oil in any of your products?
We use sustainably sourced palm oil in our Choco Hazel spread to help create its smooth, rich texture. This type of palm oil has a higher solid fat content, which is needed to achieve the right consistency without compromising quality.
Are GOOD GOOD products tested on animals?
Our products are never tested on animals.
What Food Safety certifications does GOOD GOOD have?
All GOOD GOOD products are made in facilities that are BRC certified—one of the highest internationally recognized standards for food safety and quality. These facilities are regularly audited by independent third-party organizations to ensure everything stays up to the highest standards.
Ingredients and Nutrition
What Does No Added Sugar Mean?
No added sugar means no table sugar, syrups, honey, or artificial sweeteners are included. The sweetness comes naturally from whole fruit and natural sweeteners. Each serving has less than 3 grams of naturally occurring sugar for great flavor without a sugar spike.
What are natural sweeteners?
Natural sweeteners are sweeteners that originate from nature. Unlike artificial sweeteners, these are chemical-free sweeteners.
What is Erythritol?
Erythritol occurs naturally in a variety of fruits and vegetables. It can also be made through a fermentation process. It is used as a zero-calorie sweetener to assist people to replace calories from carbohydrates and sugars.
What is the source of your erythritol?
The source of our erythritol is Non-GMO corn.
What does sustainable palm oil mean?
The Palm Oil we use is RSPO certified which means that we can assure our customers that the standard of palm oil production is sustainable. Using Sustainable Palm Oil help minimize the negative impact of palm oil cultivation on the environment and communities in palm oil producing regions.
What is Stevia?
Stevia rebaudiana comes from plant leaves found in South America. Those plant leaves are processed to produce the sugar-like substance we call Stevia.
Where do you source your ingredients from?
GOOD GOOD sources the best ingredients from around the world through suppliers certified by the BRC, a global food safety and quality standard that ensures high safety and quality in products.
How do you calculate net carbs?
GOOD GOOD uses the following formula to calculate the net carbs in our products:
USA/CA: Carbohydrates – Polyols (sugar alcohols) - Fiber = Net Carbs
EU/UK: Carbohydrates – Polyols (sugar alcohols) = Net Carbs
How do you handle allergens?
GOOD GOOD allergens are listed directly on our labels. Although a product may not contain a specific allergen, our products are manufactured in facilities that could process nuts, dairy, wheat and soy.
If you have any concerns, please consult your healthcare provider before consuming any of our products.
Where can I find nutritional information from your products?
You can find the nutritional and ingredient information on any product's direct page.
Storage and Packaging
How Long does GOOD GOOD Jam Last?
Once opened, the jam should be refrigerated and consumed within 30 days. In some cases, it may last longer depending on:
• Frequency of consumption
• Cleanliness of utensils used
• Temperature of the refrigerator
Since our jams contain no added sugar, they do not keep as long as traditional high-sugar jams, as sugar also acts as a preservative.
How should GOOD GOOD Products be stored?
Keeping the products in a cool and dry place, away from direct light is recommended
Which of your products need to be refrigerated after opening?
The jams are best enjoyed chilled.
Our Choco Spreads can be refrigerated however we don't recommend it as the Choco Spreads can crystallize.
Is it safe to eat if the jar lid didn’t pop?
If the lid didn’t make that pop sound when you opened it, please do not consume the product. It’s likely the seal was broken during shipping due to rough handling. Send a photo of the lid and jar to support@goodgoodbrand.com, and we’ll send you a replacement.
Shipping and Order Information
Where does my order ship from?
Our products are widely available in Europe and North America, where all of our products are shipped via our distributors and through our warehouses in Tilburg, Netherlands, Liverpool UK, Ontario, CA, and Michigan, USA.
Can I cancel or change the order once placed?
We are unable to guarantee requests for changes or cancellations once you submit your order on the website. To ensure a timely arrival, our system immediately processes your order for shipment.
If you have any further questions, please do not hesitate to contact us at support@goodgoodbrand.com.
What is your return policy?
Due to food safety concerns, we do not accept returns of products ordered from our website. If you ordered online at goodgoodbrand.com and your item is damaged, we can offer a refund or replacement. For purchases made outside of our website, we can offer an exchange or replacement for damaged items. If you ever have an issue or concern with any of our products, please reach out to us at support@goodgoodbrand.com.
My order is damaged, what do I do?
If your order arrives damaged, please email us at support@goodgoodbrand.com with a photo of the item so we can help make it right. If you ordered through goodgoodbrand.com, we’re happy to offer a refund or replacement. For items purchased elsewhere, we can offer a replacement or exchange. We're here to help with any issues or concerns, so don't hesitate to reach out.
How long until I receive my order?
Your order may take up to 3-5 business days to arrive after it has shipped. Unfortunately, it may take longer at times due to issues we have no control over.
If you have any concerns, contact our customer service team.
All online orders are supplied with a tracking number found in your email.
What do I do if the order says delivered, but I don’t have it?
Sometimes carriers mark packages as delivered before they deliver. If this is the case, we usually see packages be delivered within 48 hours. If you have waited 48 hours, you may need to file a claim with the delivery service. If you have any questions or concerns, please reach out to us via email.
Do I have to pay for shipping?
We offer free shipping on orders $48.99. All other orders incur shipping costs based on the carrier, service, and quantity of items ordered.
Ambassador Program
How do I apply to become a brand ambassador?
You can apply directly through the Brand Ambassador page on our website. There, you’ll find all the details about what the program involves — including how to apply, what we’re looking for in terms of social following and posting, and what we offer in return, from commission-based rewards to monthly incentives.
What are the qualifications or requirements to join the program?
We typically look for applicants with 2,000 or more followers, but real connection with your audience matters just as much. You can find all the details on our Brand Ambassador page, including expectations and perks. We encourage you to apply even if you don’t meet every guideline — we review each application thoughtfully.
Are ambassadors compensated or rewarded?
Yes! As a GOOD GOOD ambassador, you'll receive a personal discount code to share with your followers on goodgoodbrand.com, along with commission on every sale made through it. There are also opportunities to earn through Amazon, plus access to paid collaborations, exclusive swag, and other program perks. We truly value the support of our ambassador community. See our Ambassador page for details.
What kind of time commitment is expected?
We ask ambassadors to share about GOOD GOOD at least twice a month. That could be a recipe, a snack idea, or just your favorite way to enjoy our products. Consistency helps us grow the GOOD GOOD community, and we love seeing your creative takes. See more details on our Ambassador page.
Do I need a social media following to qualify?
We typically look for applicants with 2,000 or more followers, but real connection with your audience matters just as much. You can find all the details on our Brand Ambassador page, including expectations and perks. We encourage you to apply even if you don’t meet every guideline — we review each application thoughtfully.
How and when will I be notified if I’m accepted?
If you’re selected, a member of our marketing team will kindly reach out by email within two weeks of your application. Because we receive many applications, we’re only able to personally contact those who are selected. We truly appreciate your interest and the effort it takes to apply.
Rewards Program
How do I sign up for the rewards program?
You can join or login to our Rewards Program through our Rewards Program page!
I’m having trouble logging into my rewards account. What should I do?
If you can’t log in, try resetting your password using the “Forgot Password” link on the login page. If that doesn’t work or you need further assistance, please email support@goodgoodbrand.com. Our team will be happy to help by sending you a reset email or troubleshooting the issue.
How do i earn points?
You earn points by making purchases and engaging with our brand. Every purchase adds points to your account, which you can redeem for discounts. See how to earn points on our Rewards Program page!
How can I check my rewards balance?
You can check your rewards balance by logging into your account on our website or by visiting the Rewards Program page!
Can I combine rewards with other offers or discounts?
You can use reward points on products that are already marked down. However, reward points cannot be combined with limited-time promotions that use special discount codes.
How do I redeem my points?
Redeeming points is easy. At checkout, apply your points to get a discount. Every 100 points equals $10 off your order. See more on our Rewards Program page!
General
I want to order in bulk. Can you help me?
Yes certainly, please email us with your specific requirements at sales@goodgoodbrand.com
How can I know which stores sell GOOD GOOD Products?
Our website store locator is the best source for finding your favorite GOOD GOOD products.
Please note, product assortment and availability vary by store.
How can I contact you?
support@goodgoodbrand.com is the easiest way to contact us. We usually reply within 48 business hours.
How can I sell GOOD GOOD Products in my store?
Please reach out to sales@goodgoodbrand.com
What can I do if I am unable to find GOOD GOOD products in a store near me?
We are currently working hard to be everywhere in our consumer’s shop. If we have not quite made it to a location near you, check out our products page.