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Frequently Asked Questions
About our Products
Is GOOD GOOD Gluten Free?
All of our products are gluten free.
Are GOOD GOOD products vegetarian or vegan friendly?
Our jams, jellies, and peanut butter spreads are vegan friendly.
Please note our Choco Spreads are suitable for only vegetarians not vegans.
Do any of your products have added sugar?
None of our products contain added sugar.
Are GOOD GOOD products NON-GMO verified?
Our jams are Non-GMO verified.
We are currently submitting to have all of our products Non-GMO verified.
Are GOOD GOOD products tested on animals?
Our products are never tested on animals.
What Food Safety certifications does GOOD GOOD have?
Our products are BRC certified and are continually audited by 3rd party organization.
Where can I get more information on Food Sensitivities and Allergies?
While we list all major allergens on our labels. You can also find our allergens listed on our website under "Ingredients".
If you have any questions or concerns please reach out to your health care provider or contact our team
Ingredients and Nutrition
What are natural sweeteners?
Natural sweeteners are sweeteners that originate from nature. Unlike artificial sweeteners, these are chemical-free sweeteners.
Where do you source your ingredients from?
GOOD GOOD sources the best ingredients from all around the world through BRCs certified suppliers.
Where can I find nutritional information from your products?
You can find the nutritional and ingredient information on any product's direct page.
Storage and Packaging
How should GOOD GOOD Products be stored?
Keeping the products in a cool and dry place, away from direct light is recommended
Which of your products need to be refrigerated after opening?
The jams are best enjoyed chilled.
Our Choco Spreads can be refrigerated however we don't recommend it as the Choco Spreads can crystallize.
Shipping and Order Information
Where does my order ship from?
Our products are widely available in Europe and North America, where all of our products are shipped via our distributors and through our warehouses in Tilburg, Netherlands, Liverpool UK, Ontario, CA, Michigan, and New Jersey, USA.
Can I cancel or change the order once placed?
We are unable to guarantee requests for changes or cancellations once you submit your order on the website. To ensure a timely arrival, our system immediately processes your order for shipment.
If you have any further questions, please do not hesitate to contact us at support@goodgoodbrand.com or our live chat on our website.
My order is damaged, what do I do?
Please send us at support@goodgood.net a picture of the damaged item so we can replace it.
How long until I receive my order?
Your order may take up to 1-5 business days to arrive after it has shipped. Unfortunately, It may take longer at times due to issues we have no control over.
If you have any concerns, contact our customer service team.
PS. All online orders are supplied with a tracking number found in your email.
What do I do if the order says delivered, but I don’t have it?
Sometimes carriers mark packages as delivered before they deliver. If this is the case, we usually see packages be delivered within 48 hours. If you have waited 48 hours, you may need to file a claim with the delivery service. If you have any questions or concerns, please reach out to us via email.
Do I have to pay for shipping?
We offer free shipping on orders $48.99. All other orders incur shipping costs based on the carrier, service, and quantity of items ordered.
What is your return policy?
Due to food safety concerns, we do not accept returns of our products ordered from our website. Refunds or replacement are provided for items that are damaged. If you ever have an issue or concern with any of our products, please email us at support@goodgoodbrand.com
General
I want to order in bulk. Can you help me?
Yes certainly, please email us with your specific requirements at sales@goodgoodbrand.com
How can I know which stores sell GOOD GOOD Products?
Our website store locator is the best source for finding your favorite GOOD GOOD products.
Please note, product assortment and availability vary by store.
How can I contact you?
support@goodgoodbrand.com is the easiest way to contact us. We usually reply within 48 business hours.
How can I sell GOOD GOOD Products in my store?
Please reach out to sales@goodgoodbrand.com
What can I do if I am unable to find GOOD GOOD products in a store near me?
We are currently working hard to be everywhere in our consumer’s shop. If we have not quite made it to a location near you, check out our products page.